Please add your questions or comments about the cancelled skip trip so that we can pass them on as a group to the school and governors.
What do people think about a meeting with the school? I know that some people have contacted the PTA. Should we also ask to have a meeting with the Chair of the Governors?
It would be helpful if you can include your name in any comments.
Yes, I have some questions I would like ask:
ReplyDeleteWas there a full risk assessment of the trip carried out?
What contingency planning was there?
Who was overseeing the planning/organisation - was it down to just one person?
Was the contacted company ABTA protected; if not why not?
How experienced was the trip organiser?
Have the police been informed?
Ayshen Hunt
My view is it seems we have a contract with the school to provide a ski trip. The contract was breached by the school. Hence we have a claim against the school for breach of contract. One hopes the school carries insurances to cover this loss. Seems harsh but if its an insurance company that suffers I would not feel too bad.
ReplyDeleteQuestion - is this assessment correct and does anyone know if the school carry insurances for such claims from parents. I would hesitate if it involved the school taking money away from the teaching budget to pay out.
K
http://www.itv.com/westcountry-west/fullprogramme/?intcmp=NAV_THEWESTC0_FULLPROG4
ReplyDeleteWe are not alone! Check out this URL.It is ITV player for tonight's ITV West Country News featuring boys from Tavistock College whose ski trip was cancelled yesterday under exactly the same circumstances. It doesn't mention the ski company, but the pic of their hotel was - guess what - the same as ours!!
I am a Governor at a Berkshire comprehensive. We have stringent policies in place, and would NEVER have handed over nearly £90,000 of parents money without checking the authenticity of the travel company's "bonding". Reading School/LEA should have comprehensive insurance to protect themselves (remember the trip was booked and paid for before we became an academy).
I would be EXTREMELY disappointed with Reading School if a meeting with parents was not organised at the earliest opportunity!
Cathy
The school skiing trip during half term is cancelled due to 'Health & Safety' reason?! We were only contacted by the school by phone at 6pm & by e-mail at 7pm this evening - less than 24hours before departure. We are all very upset about it as we were only contacted so late and the boys supposed to go on skiing holiday tomorrow!
ReplyDeleteWhen we go on the tour company website, we could not find any information if they were the ABTA member (usually they should have ABTA membership no quoted). In the website, they only mention they were financially bonded with one of the major insurance companies, IGI Insurance (an ABTA provider)?? When I google the address of the company (a Devon address), it takes me to a middle of the big field with a big manor type house! Is it a fake address? I find the website is very dodgy. Why did the school use this company?
We were surprised and puzzled why the school not using the same tour operator as previous years and also wonder why they did not use any other more reputable company.
Each of the students paid GBP900 for the 1 week skiing trip - it was not cheap at all especially the boys were only travelling by coach instead of by air. It is a long way from England to Switzerland to be travelled by coach.
This year we have 100 boys going to the skiing trip, all together it would cost around GBP99,000.00 (almost GBP100,000.00). I am surprised why the school not do enough reseach on the company, even for my family holiday I would double check the company history / strength / customer review on the company....etc. For nearly GBP100,000.00 all together, how can the school not do enough due diligence!
I think the loss of money is one thing, the main thing is the boys are very very disappointed especially we were only notified at the last minute and the School did not notify the boys directly but leave this dirty job for the parents.
My questions are:
- Why were we only notify this evening - less than 24hrs before departure?
- is the company still in business or what ?
- what are our chances of getting some or all our money back ?
- Who should be responsible for this?
- Who authorise to use this tour company?
- How can we trust the school for another organised school trip?
Goretti
I am very dissapointed with Reading Boys especially in not checking out this company very well. Watching the news report with the school in Taunton, it appears they have been advised by their school to seek legal advise - when will Reading school advise us on this.
ReplyDeleteI would like to know
* when Reading school first had concerns regarding the company and why did they take so lond to once
* It is not very long ago that the dates were changed - that should have sent alarm bells in as much as it would have been very difficult in changing ferry details on a half term holiday
*was the trip properly risked assessed. The website allows staff to go for free to check things out - did staff go out there beforehand, and what 'bonding' or insurance does the ski company have?
* Why switzerland - is it because they are not in the EU thus making it difficult to persuing them.
What is the likely hood of getting our mney back - I'm contacting our family holiday insurance company tomorrow to see if we are covered but not knowing the finer details makes it difficult1.
W Hunter 8E
PS - what about taking the boys to the dry ski slope in Bracknell, the they can use the clothing that we have hired at great expense - who's up for it?
ITV Meridian would like to do a short news item focussing on the boys' disappointment and the past history of Chris Reynard of Skiing Europe (NOT criticising the school. Need 1/2 parents and a couple of chatty boys!
ReplyDeleteI am happy to talk, but my son is too shy!
Call me - 07775 510 630
Cathy Fox
Please remember this is a close near-miss incident and we are thankful the school took a big decison, pulled out and kept our boys safe. We need to learn the lessons and guide others not to make the same mistakes.
ReplyDeleteThe teachers who booked were clearly duped by skillful operators who have hood-winked others before them and their behaviour suggests they have done this before in their long history of behaviour.
In hindsight we can look at the website of the operator and the Ts & Cs and wonder why these terms did not raise concern and I quote "when clients contract with us for a certain number travelling by coach we will provide that number of seats, and it is our prerogative if and how we wish to fill any additional seats." These are the stated terms of a tour operator experienced at working with school children!
The site was listed on schooltripadvisor.com and is linked to other good businesses. It is cleverly written and the statements stand up to scrutiny.
The part-payments are taken as deposits. The terms of contract on the website are clear that little is due back to us.
On the back of the order form [that was signed by the school] has the actual terms of contract the school entered in to. Can I have a copy?
I certainly wont book a holiday cottage with them [they run them too!]
Getreading is running the story. linked to the Mirror group.
ReplyDeleteDevon newspapers are linked to the Daily Mail
Skiing Europe is registered with AITO (Assoc of Independent Tour Operators) I called them today. They told me they are monitering the situation, are aware of Chris Reynard's history (!)but that Skiing Europe sent "numerous" children out on Thurs, Fri and Saturday. The AITO man made a point of the fact that Reading School had voluntarily cancelled the trip.
ReplyDeleteRESPONSE FROM AITO
ReplyDeleteThank you for your email about the cancellation of your child’s school ski trip last weekend. We are extremely sorry about the disappointment that your child will have suffered as a result, as well as you and other members of your family.
You will appreciate from the Headmaster’s letter that, firstly, it was Reading School which cancelled the ski trip, not the tour operator. We understand from Skiing Europe that all arrangements for the trip had been confirmed and were in place, and that some 1,000 children from other schools are currently at a variety of ski resorts on their school trips. Secondly, since your son’s school states (in the letter that you enclosed with your email) that it is planning a class action and is taking legal advice, it would be inappropriate for us to comment on the cancellation by the school in any more detail.
In response to your query as to whether AITO’s standards have been met, I would comment briefly as follows.
AITO does indeed have high standards for its tour operator members, as you may have noted from the association’s website, www.aito.com. One of the main criteria from the viewpoint of most consumers is that AITO insists that all its member companies should put in place a bond or insurance policy to offer full financial protection (in excess of current Government requirements) to all consumers who book AITO member holidays. We are glad to confirm that Skiing Europe, in common with all members of AITO, ensures full financial protection for its clients via bonding/insurance. Had the half-term trips not departed, all parties would have thus received a full refund of the money that they had paid for their holidays – in the region of £750-plus per child.
Thank you for your enquiry about AITO.
Yours sincerely,
Peter Burgess
Membership Manager
The Association of Independent Tour Operators (AITO)
133A St Margaret's Road, Twickenham, Middlesex, TW1 1RG
Tel: 020 8744 9280 Fax: 020 8744 3187 Email: peter@aito.com
Thank you for your email from today.
ReplyDeleteWe are fully booked untill 27 of February.
What date woul'd you like to come?
Kind regards
A. Uetz
HOTEL CENTRAL CONTINENTAL
Bahnhofstrasse 43
3800 Interlaken - Switzerland
Tel.: 0041 33 823 10 33
Fax: 0041 33 823 10 03
E-Mail: info@central-continental.ch
Home: www.central-continental.ch
http://www.bbc.co.uk/news/uk-england-devon-12544993
ReplyDeletehttp://www.thisisplymouth.co.uk/education/Investigation-cancelled-school-ski-trip/article-3250556-detail/article.html
ReplyDeletehttp://www.itv.com/meridian-west/fullprogramme/
ReplyDelete5 minutes in the article starts.
The story is running Reading paper today.
ReplyDeleteMy daughter's ski trip with her school (Tonbridge Grammar School) which was organised by Skiiing Europe was cancelled at the last moment on Friday in very similar circumstances.
ReplyDeleteWhat I find interesting is that AITO appears to be taking the word of Skiiing Europe that 3 schools (Tavistock, Reading and Tonbridge Grammar School) all cancelled the ski trips despits they having all the accomodation in place and paid for. This is despite Mr Christopher Reynard having previously been disqualified as a director for 10 years as a result of a previous company which he owned trading while insolvent and failing to provide previously booked holidays, and the judge in that case having made comments about Mr Reynard's lack of honesty and credicility as a witness.
The company's brochure on its website says that it is ABTA bonded through IGI Insurance. I have contacted IGI Insurance and they have confirmed that this is not true - the company does not have an ABTA bond, and IGI's cover is limited to covering losses in the event of the liquidation of Skiing Europe.
Regarding Skiiing Europe everyone needs to be aware that since its incorporation it has never filed accounts at Company on the basis that it is a dormant company. This does raise the question as to where the activities of Skiiing Europe were being booked and accounted for to the HMRC, and whether the appropriate statements were included on the invoices etc. as to who the schools were actually dealing with.
I have already noted my concerns to the Solvency Bureau of the Department of Business as to whether Skiiing Europe and Mr Reynard are trading on a legal basis.
BTW Mr Reynard if you are reading this and want to sue me for libel - make my day, you know my email address even though you haven't had the good manners to reply to any of my emails todate.
Stephen Uttley
http://www.independent.co.uk/news/uk/crime/10year-ban-for-ski-instructor-who-risked-childrens-lives-706746.html
ReplyDeleteWho says lighning doesn't strike twice. There is also a question to ask as to why Mr Reynard became a director of Skiiing Europe in 2006 despite having been disqualified for 10 years in 2000.
Any update as to when reading school will call a meeting?
ReplyDeleteI am now retired from my post as Outdoor Education Adviser from a nearby Local Authority. My role was to approve all LA school visits overseas and of an adventurous nature. I banned all our schools from using Skiing Europe because of the past history of Mr Reynard and because many statements in the brochure could not be properly substantiated. There were many more reputable companies about.
ReplyDeleteThe school would have made a booking with the company on behalf of the parents - so parents would be subject to the contract and conditions of the company. I believe that taking action against the school to refund the money may not be the best option here. Parents ought to work with the school to expose the 'dodgy' issues related to this company. Although one can only speculate now I believe the school was right to cancel as it did. The alternative could well at least have been 2 coach loads of pupils stranded without accommodation in Switzerland.
Trading Standards should be a starting point - but I'm sure the headteacher will be well down this investigative track by now.
My best advice to parents is to work with the school - don't divide your efforts. I know you are dealing with greatly disappointed youngsters who may not see any rationale in all of this - but it is high time Mr Reynard was called to account.
I agree with Ian, but should the schools be unsucessful I suspect that parents will have a very strong case against the local authorities who approved Skiing Europe as a sound operator, despite all the evidence to the contrary and given that other local authorities (including Ian's) clearly took a different view. I would be very interested to know what contact there was been Reynard and the local authorities concerned as part of the authorisation process.
ReplyDeleteI also think that AITO need to be held to account - despite their corporate spiel about everyone being bonded the facts are that their member claimed to have an ABTA bind through IGI Insurance when he didn't, and the insurance appears to be against the liquidation of a company which is dormant. I suspect Reynard was booking everything as a sole trader and goodness know where that leaves everyone. AITO starting position also seems to plaxce at least equal status on the claims of Reynard rather than of teh at least 3 schools which were affected.
Also shouldn't the Police/old DTI be called in - fraud and trading while insolvent are both criminal offences and there is at least prima facie evidence that both have occurred.
Stephen Uttley
________________________________________________
ReplyDeleteAITO expect high standards. Here is a couple of points to consider if they are high enough.
Brochure quote page 45 as a testimonial of a "client" Rufus Fairweather
Llanidloes School, Llanidloes [school not found, possibly closed]
Page 5 - Rufus Fairweather - is a representative of the business
-------------------------------------------
Web-site says: Chris Reynard is a BASI qualified instructor of long standing
BASI says: This person is qualified through BASI as an Alpine Level 2 Instructor, however he is not a current member of the Association and does not hold a current BASI licence to instruct.
__________________________________________
Brochure and web links to Trailfinders.
Trailfinders Director says: "I am furious. We have no connection or trading association of any kind with this operator"
I believe your school made the correct decision. I have written to all of the schools involved, but if you did not proceed with the trip, you definitly made the right decision. I encourage you all to proceed with further inquiries. I was contracted by this company, and know 1st hand that the bookings were never made with the clients money. Safety is 1st, and you made the right decision. This company will most likely be nonexistent, within a couple of weeks.
ReplyDeleteI'vegotthewholewideworld
ReplyDeleteIf you have evidence of what you say then you should provide it to the Police as it amounts to fraud.
Stephen Uttley
My daughter has just returned last night from a school skiing trip to Austria with guess who? Skiing Europe! What is going on? Has my daughter been at risk for the last 8 days? Her school assured me that they were not travelling with Skiing Europe but the name on the coach was definatley that of Skiing Europe and she has a certificate with the Devon address on it. I am very glad to report that the girls have all returned safely.
ReplyDeleteAs an employee of the company, this is the e-mail I received regarding my wages:
ReplyDeleteI'm for personal reasons, no longer ionvolved with Skiing Europe and as I have just
said to XXX all of you who worked in XXXX should send in a written claim for wages
due and reasonabale exes incurred, together with any receipts to:
Skliing Europe,Ide Hill Lodge,Ball Lane,Farway,Devon,EX24 6DL,UK - FAO Chris
Reynard- Keep a copy of everything you send in- follow up your claim direct with
Chris - please also advise XXXX to do the same
As far as I am aware SE are still functioning and intend to proceed with their
Easter programme- I am giving the same advice to all Reps and I nstructors who have
and are contacting me
Regards
XXXX
And all those who recently worked for Skiing Europe...We have not be paid for our work for those schools who did proceed with their bookings....
Please share your worry with the company, its employees and this blog. The disregard for safety is poor and must be investigated quickly. I am sure AITO will be interested in your experience; you can see the posts and the facts to provide some starting points of the poor standards. If the instructors in charge were unpaid is that a contract or a random group of teenagers out on their own?
ReplyDeleteIts a tough question to ask, but did your school do a proper and thorough risk assessment?
Looking forward; Schools are booked for Easter and we must find them before they leave so they get the right advice and assurances, and stay safe. Any suggestions on how to reach the next wave of skiiers from blog readers?
Further discussion/info on this, on two internet skiing forums. snowHeads:
ReplyDeletehttp://www.snowheads.com/ski-forum/viewtopic.php?t=74146
Winterhighland.info:
http://www.winterhighland.info/forum/read.php?2,135147
I worked for Chris Reynard and Peter Kite (then Weekend Ski Club) back in 1974-5. Their ski school comprised instructors who were almost entirely unqualified and untrained and received almost no training. The equipment rented out by the company was so poor (on average) that we experienced too many schoolchildren suffering broken legs, with ambulances having to travel at least one hour (each way) from Raigmore Hospital, Inverness. The company essentially operated on a shoestring, and kept schoolteachers (party leaders) sweet by offering free holidays if things went wrong.
http://www.thisiskent.co.uk/news/Students-left-gutted-cancelled-ski-trip/article-3258682-detail/article.html?cacheBust=wJ2USd6Tf572&success=true
ReplyDeletere- SE
ReplyDeleteWe are not affiliated with this company. The last time we were was for the 2008/9 season but not since.
We have previously attempted to contact them to ask them to remove the logo but have had no reply as of yet.
Open Message for Association of Independent Travel Operators
ReplyDeleteYou will see here and from other forums noted here details of the manner in which your member Skiing Europe is treating its customers and employees. Quite clearly Mr Reynard/Skiing Europe is continuing to trade while insolvent and is not able to pay its bills as they fall due. In some cases schools which have booked trips are stepping in to make payments for coaches, accommodation, ski passes and equipment which should have been paid for by Mr Reynard/Skiing Europe so as to protect their pupil’s holidays. In other cases schools which have been unable to confirm their holiday arrangements and have been asked to make payments on behalf of Mr Reynard/Skiing Europe have made the very wise decision not to go ahead with the ski trips. You have described this as the schools cancelling the holiday (presumably as an attempt to limit AITO’s responsibility for the conduct of its members), but it is quite clear that the breach and effective cancellation of the contracts came earlier following the failure of Mr Reynard/Skiing Europe to pay for the arrangements that were promised on a timely basis because of their insolvency.
The Skiing Europe brochure has been demonstrated to be a tissue of half truths and inaccurate statements which are pointed out on the various forums e.g.
-That Skiing Europe is affiliated to the Ski Club of Great Britain and use of its logo
-That it is bonded by an ABTA provider
-The connection with Trailfinders
-The nature of Mr Reynard’s BASI qualification
- References provided by employees rather than those independent of the company.
Mr Reynard’s past history of owning shares in a school holiday company convicted of corporate manslaughter, criticism of his behaviour in House of Commons debates (as recorded in Hansard), the failure of his holiday company as a result of insolvency, his disqualification as a director for trading while insolvent (initially for 10 years reduced to 5 and a half years on appeal) and the comments made by the judge in the disqualification case concerning Mr Reynard’s honesty.
In the meantime, I understand that there are schools who have booked holidays with Mr Reynard/Skiing Europe for Easter 2010 who if actions are not taken are likely to experience similar difficulties to those experienced by schools and pupils this half term.
Given all the above could you please let us all know when AITO is going to revoke the membership of Skiing Europe and take some responsibility for clearing up the mess left by one of its members for which it has a clear moral, if not legal, responsibility?
Could I also please ask you to look into bonding/insurance arrangements that have been entered into by Skiing Europe, which were a condition of AITO membership, and for which you presumably have some responsibility for ensuring were in place and provided effective coverage in the event of the failure of Skiing Europe, which is undoubtedly what we are now talking about.
The information I have seen would indicate that Skiing Europe was a dormant company, and hence it would appear likely the Mr Reynard was operating as sole trader trading as “Skiing Europe”, and I would presume that he filed accounts with AITO on that basis in order to fulfil the requirements of AITO membership. Could you please confirm that this is the case. In addition, could you provide details as to the circumstances when any insurance/bonding arrangements are triggered
Given the concerns of all those involved with Mr Reynard/Skiing Europe I’m sure that you will appreciate the need for urgent action on the part of AITO.
Yours faithfully
Stephen Uttley
There is more on this horror here:
ReplyDeletehttp://community.tes.co.uk/forums/t/470614.aspx
Looks like a new one to add to the list. My daughter has brought home a letter from her school tonight that spells out danger for her Easter Ski Trip. Am so cross and upset for her.
ReplyDeleteWe are down in Somerset and my daughter is due to go in the Easter Hols. The warning letter from school tonight does not look hopeful. Where on earth do we stand on a refund. We paid school, not the company. My nephew goes to Reading school, but thankfully didn't book to go on the trip.
ReplyDeleteThis is a sad case but all hopes of getting any cash back should be forgotten. The man does just enough to be able to argue that he is legitimate and that pulling out of the trip was the school's decision and unnecessary. He will argue with trading standards and anyone else who pursues him that he has done nothing wrong. He has exploited the grey areas of contract and liability and knows exactly what he is doing. I would expect that he has no cash in his own name or in the accounts of the company and that all assets are out of the country well and truly hidden from any disgruntled creditors. The schools will do what they can but the only winners will be solicitors as usual. We can all be clever after the event but did any of us research the trip company prior to paying the money over? The school made a mistake but I don’t anticipate them paying up as they simply do not have the budget for such an event and the insurance companies will all deny liability. The best we can hope for is that the police go after a conviction for fraud but at the first sniff of that he will be off to Marbella. Life’s too short, time to move on. I sympathise with those schools and parent who have parted with money and now have to go through the same awful process. This is an area of law that needs to be tightened up completely.
ReplyDeleteA credit check on his company makes interesting reading... I'm told 3 CCJ's. Is the liability not with the schools who are taking parents' cash and then hand it over to this chap? Should they not be checking that they are using a legit company???
ReplyDeleteThe ultimate course for recovering the money may be with the local authorities (and their insurers) who were probably negligent in putting Skiiing Europe on their list of approved holiday companies which schools usually use. Also, as has been pointed out their well may be a claim against AITO of which Skiing Europe is a member and is therefore meant to have proper bonding arrangements in place. AITO boasts about holidaymakers having full financial protection if they book through an AITO, so don't they have responsibility for ensuring this happens?
ReplyDeleteI also don't buy the argument that schools cancelled the contracts when it is pretty cleared that Reynard had already voided the contracts by clearly breaching their terms beforehand. If you had paid for an article from a shop and then you were told that you had to pay the supplier more in order to have the goods delivered - I very much doubt that any court would say that you were not entitled to a full refund of your original payment if you refused to take delivery. If anyone tried to enforce the cancellation terms in suchg circumstances they would get nowhere, the contract would be considered void and a Court would order full restitution.
And even if the money cannot be recovered that is not a reason for prosecuting Reynard and sending him to prison for a very long time - if only to stop him doing the same thing for a third time and discouraging others.
SE are missing from the data register of data controllers. If you are unhappy about this organisation holding and processing data about your child you can email ICO at casework@ico.gsi.gov.uk with your concerns.
ReplyDeleteCharles I think you a missing a major point. School children are hitting the slopes with guides that are temporary unpaid staff by an organisation that has reckless standards and doubtful practices. I urge you to have more passion to get the message out to other schools & organisations in these posts before they put their children in harms way this Easter.
ReplyDeleteOne Midlands LEA has blacklisted them; please do a simple email to yours or the County Council to ask them to consider the facts of this case and take their own action. Presented with the body of evidence few organisations will want to continue their path.
Answer to Charles
ReplyDeleteIsn't the best way to address your totally correct concern is to stop SE operating. Trading while insolvent is a crime and the Police/Department of Business/AITO (of which SE is still a member) should put a stop to it. The laws and rules are there and SE is not exploiting a loophole - they now need to be enforced.
Does anyone have any idea where Reynard is at present?
ReplyDeleteAITO Press Release 4 January 2011
ReplyDeleteAITO Assured – the new logo that offers consumers financial protection and confidence when booking a holiday
Travellers should look for the AITO Assured logo to ensure their holiday is protected
The Association of Independent Tour Operators (AITO) has introduced its new financial protection logo which is set to become the symbol for travellers seeking quality, expertise and, above all, peace of mind when booking a holiday.
The organisation is widely recognised for its rock-solid financial protection that is well in excess of the legal requirements and far superior to that offered by many travel companies. AITO encourages travellers to make it their 2011 resolution to seek complete financial protection when booking their holiday so neither their holiday nor their money is in jeopardy via unprotected tour operators, flights booked directly with airlines or DIY packages. The best way to ensure this protection is to seek out the AITO Assured logo and book with confidence.
When consumers buy any holidays through an AITO member, they are protected. AITO tour operators offer full protection whether it’s an air-inclusive, rail, self-drive or coach holiday or even the popular accommodation-only option. As has been seen in recent weeks with the snow chaos, if components are bought separately and/or direct from the supplier, travellers might well be on their own when trouble looms. Having a tour operator to deal with your booking in the event of complex travel problems is exactly what makes the AITO Assured promise so relevant.
Derek Moore, AITO Chairman, comments: “With snow, strikes and volcanic ash issues over the past 12 months demonstrating the value of booking with a tour operator, it makes sense for travellers to have a recognisable and trusted logo to seek when booking a holiday. AITO Assured is likely to become the industry gold standard for protection and quality and will reinforce AITO’s credentials as the organisation that puts its customers first.”
For the first time AITO members will be allocated a unique membership number which demonstrates to consumers that they are bona fide and meet the strict regulations of membership. The tick on the right hand side reinforces the positive and solid attributes of members and that fact that booking an AITO holiday is the right decision for travellers to make.
Ends 4 January 2011
Perhaps AITO might wish to explain what is meant by "quality, expertise and, above all, peace of mind" , "rock-solid financial protection" and "complete financial protection" mean in the context of their member Skiing Europe.
I can't believe the SE appears NOT to be on the list of approved companies for Somerset CC yet my daughter's school has still booked with them!!! WITHOUT doing the Credit Check mentioned above which appears to be hideous. I wrote my cheques out to the school. That's who my contract is with. I feel the school have been negligent with funds.
ReplyDeleteApparently Reynard is now down in Colyton, near Seaton in Devon for the person enquiring.
ReplyDeleteParents are doing a brilliant job in gathering information about Skiing Europe from a number of perspectives. Mr Weeds has said how useful it is to their case. He must be receiving emails in large numbers! While we praise the school in putting the safety of boys first and in any action they may be taking against SE, would "Ski Trip" parents support the idea of now following a collective course of action by holding an informal meeting to discuss the best way forward in terms of
ReplyDeleteA) recovering our monies
B) collecting all information useful to the school's own case against Skiing Europe and channeling it perhaps via one or two nominated parents.
C) seeking the appropriate publicity to give wider audience to Skiing Europe's issues
We would be happy to co-ordinate such a meeting, but equally happy if another parent(S) is experienced in this sort of thing and would take it on.
Please let us know your thoughts. Time is passing, and a get together is long overdue!
Any suggestions as to a venue would be welcome.
CATHY FOXD 07775 510630 cathy_01@hotmail.co.uk
re. the above - contacts for proposed meeting are:
ReplyDeleteCathy Fox 07775 510630
cathy_01@hotmail.co.uk
AND
Wendy Hunter 07760 192770
Hunter.family@hotmail.co.uk
Devon Trading Standards to report on SE shortly!
ReplyDeletehttp://www.thisisplymouth.co.uk/news/County-report-cancelled-school-trip/article-3282527-detail/article.html
Devon County Council plans to reimburse families:
ReplyDeletehttp://www.bbc.co.uk/news/uk-england-devon-12641928
I can only presume that having approved SE as an operator for school trips that Devon County Council (or more likley their insurers) does not want to face a charge of negligence for having done so. The local authorities in Reading and Tonbridge should note. As a matter of public interest SE and Reynard still need to be brought to heel.
ReplyDeleteFollows from previous post
ReplyDelete6) Doubt from all I've read, that anyone will get their money back from the TO. Need to concentrate on stopping this happening to any other student, parent and school in the future - through national publicity now and hopefully court action to finally stop the owner from continuing, or maybe fleeing the country. A large number of schools are booked and have paid for their April ski holiday with this TO. They are likely to be as badly affected as your school and numerous others last February. Others have already paid deposits for their 2012 holidays. It has happened to you, make sure it doesn't happen to others.
7) A final thought, the owner has operated using different company and business names in the past and may do so in the future. Therefore it is important for all to have, not just the name of the current TO, but also the name of its owner: Chris Reynard and his current address in Devon.
Here are a couple of links which you might find useful, to get more information and opinions about the TO:
snowheads:
http://www.snowheads.com/ski-forum/viewtopic.php?t=74146
The Independent - 10-year ban for ski instructor who risked children's lives: http://readingschoolskitrip.blogspot.com/2011/02/reading-school-cancelled-skip-trip-2011.html
The Independent - DTI acts over organiser linked to holiday scandals: http://readingschoolskitrip.blogspot.com/2011/02/reading-school-cancelled-skip-trip-2011.html
Sorry but part 1 of my post doesn't seem to want to appear on the blog
ReplyDeleteAnswer to Anonymous re trading whilst insolvent. I am familiar with the law concerning this area and I dont see that this will be of any help. Firstly you have to prove that the fraudulent trading is taking place and that doesnt happen until a receiver has been appointed by a creditor who has proved a debt and got judgement. This guy is not entering into contracts that he cant pay - he is taking deposits and promising a service but only entering into contracts for part of that service which he can pay and pocket the difference. Even if somebody does tie them down and get an insolvency practitioner involved some of the creditors have to fund the investigation which almost never happens. This is why I say the law is inadequate and allows total unscrupulous b******s like this to operate and cheat people out of their hard earned cash. It is sad that with such an obvious chequered history that somebody did not notice that the company is run by an unfit person.
ReplyDelete"This guy is not entering into contracts that he cant pay"
ReplyDeleteOh yes he is - he was still trying to do business by using deposits from new business to pay his obligations from previous business. You do not need a jugement debt against you for this to happen - but as someone else has pointed out he has 2 CCJs against him anyway. The Solvency Unit of the Department of Business is able to take steps against companies which are trading while insolvent - and Trading Standards can initiate similar actions against sole traders for bankruptcy in the public interest. It is not necessary for creditors to fund the investigation and/or appoint receivers/liquidators etc. - the powers exist in the law if the authorities wish to use them.
Some people did notice that the company was run by an unfit person - as some local authorities did not allow schools to use SE.
BBC Rogue traders
ReplyDeleteWhich magazine
NUT
Asso of Head Teachers
Essex County Council
Teacher support network
Governorline
Letter to the editor of TES
ALL the schools listed as testimonials in that brochure
ALL the schools on the blogs
Johnson coaches
Christopher Paul Reynard - Date of birth 10-08-1954 - headoffice@skiing-europe.com
ReplyDeleteIwona J Reynard [was Company Director and produced the brochure]
Idehill Lodge, Farway, Colyton, Devon, EX24 6DL
Tel. 01404 871 316 Fax. 01404 871 294
- A big place with swimming pool from Google Earth.
Charles
ReplyDeleteSee here re fraudulent trading by a sole trader - I would say some of the cases are not a million miles away from what might be happening with Mr Reynard. The DPP initiates criminal prosecutions.
http://www.cps.gov.uk/legal/s_to_u/sentencing_manual/participating_in_a_fraudulent_business_carried_on_by_a_sole_trader/
Christopher Paul Reynard - Date of birth 10-08-1954
ReplyDeleteIs this the sameone or is he lying about his age - everywhere else he is aged 69.
Re organisations who are aware add the Association of Independent Tour Operators, of which SE is member, and who are meant to ensure that SE is properly bonded and claim that those booking holidays through AITO members have "peace of mind" , "rock-solid financial protection" and "complete financial protection"
ReplyDeleteFrom the CPS website
ReplyDeleteParticipation in fraudulent business carried out by a sole trader (Section 9)
Section 9 makes it an offence for a person knowingly to be a party to the carrying on of a fraudulent business where the business is not carried on by a company. The new offence parallels the existing offence of fraudulent trading in Section 458 of the Companies Act 1985. Archbold 2007, para 30-136 to 30-143.
Non-corporate traders covered by the new offence include sole traders, partnerships, trusts and companies registered overseas.
A defendant will commit an offence under Section 9 (2) (b) in the following ways:
knowingly being party to the carrying on of a company's business with intent to defraud creditors of any person or for any other fraudulent purpose. The phrase "to defraud creditors of any person" covers the situation where creditors are creditors of the business, but the business is not a legal person. The creditors could be creditors of individuals or of other related companies.
The term "fraudulent purpose" connotes an intention to go "beyond the bounds of what ordinary decent people engaged in business would regard as honest" R v Grantham; (Note: [1984] 1Q.B. 675; 79 Cr App.R.86.CA) or "involving, according to the current notions of fair trading among commercial men, real moral blame" Re Patrick & Lyon Ltd (Note: [1933] Ch. 786, Ch D, per Maugham J. at p.790)
Section 9 (3) (c) refers to Section 718 (1) of the Companies Act 1985 which exempts certain types of bodies from fraudulent trading. That exemption also applies to Section 9. The only exemption likely to concern prosecutors is that in Section 718 (2) (b)
"Any body not formed for the purpose of carrying on a business which has for its object the acquisition of gain by the body or its individual members"
i.e. a non profit making body cannot be guilty of fraudulent trading, though for example, the individual trustees of a charity can be guilty of offences.
Companies can be found guilty of both wrongful trading (includes trading while insolvent) and fraudulent trading.
Clearly there is an obvious case that the services agreed by a provider have not been fulfilled and they are liable. The fraud and avoidance tactics add to the strength of claim.
ReplyDeleteRegarding the checks that should be made by a local authority or school (or both) with the time and money constraints that they work with what would be seen as taking reasonable steps?Getting written confirmation from the provider that they have key aspects of health & safety etc in place i.e. Appropriate and up to date risk management in place, liability insurance, etc.
As the local authority would have a large number of trips to process and therefore providers to check out in addition to say the provider for just one ski trip, would getting a signed statement that a provider has these things in place suffice? To ask for in depth checks and site visits etc to be carried out on providers would be ideal, however, funding the appropriate staff to carry out these advanced checks would be the issue and may be viewed as being beyond reasonable.
Any type of site visit or check only would serve to say that they had their act together on the day that they were visited.
Just like the concern over CRBs (being just a snap shot and it could just mean that they have not been caught yet!) a visit will tick a box but it still not will prevent bad practice occuring by unscrupulous people. Lets look at nailing them!
No doubt there will be lessons learnt for everyone through this series of unfortunate events but lets not add further red tape or threat of liability to the planning and approval of school trips or they just will not happen.
Christopher Paul Reynard
ReplyDeleteIde Hill Lodge
Ball Lane
Farway
Devon
EX24 6DL
headoffice@skiing-europe.com
chris@skiing-europe.com
office - 01404 871500
Home - 01404 871316
Mobile - 07710 487191
Mobile - 07830 209001
Regarding the checks that should be made by a local authority or school (or both) with the time and money constraints that they work with what would be seen as taking reasonable steps?
ReplyDeleteI would have thought 20 minutes googling Skiing Europe and Mr Chris Reynard would have been sufficient to tell anyone who knew what they were doing what questions/checks they should be doing.
Skiing Europe is not an School Travel Forum member nor a Learning Outside the Classroom Quality Badge holder.
ReplyDeletehttp://www.rospa.com/safetyeducation/adviceandinformation/health-and-safety-at-school/schooltrips/out-and-about.aspx
ReplyDeleteMany companies are on approved lists for LA's, purely because they pay a fee to do so.
ReplyDeleteThere is a a company in St helens, Ogden Coaches, who are continually in court for flouting various driving regulations, however, they are still on the 'approved list' for carrying school children.
How can this be? Because they pay their annual fee and their coaches have an inspection (very very basic), each year.
Maybe SE had paid their fees and the LA did some basic research too.
My son's school is due to leave with this company on April 1 - obviously we now know about all these problems and the trip is in jeopardy. I am furious after reading all these comments that the school has booked through this company without, to my mind, proper checks. I am guessing that our children will not be going and we will never see our money again.
ReplyDeleteAnother school and operator:
ReplyDeletehttp://www.thisissomerset.co.uk/news/Families-fury-school-trip-cancelled-minute/article-3330443-detail/article.html
In this case, one wonders why the kids were being taken to Colorado, given the enormous carbon footprint of transatlantic travel and the high price. A week's skiing in Europe, including meals, instruction and equipment hire, can be had for well under £1000.
I was told by a sports teacher they go to Colarado as no children have access to drink, everyone speaks English and the slopes are easier to navigate. I had to think as a party leader it seemed far simpler than Europe.
ReplyDeleteAs parents we appreciate the reasons behind the cancellation as my son's safety is paramount. However we are unhappy at the way communications have been handled between the school and us parents and following last night’s meeting we have decided to stop our direct debit to the school which pays into school funds. I would urge any other parents to consider this action - it may act as an incentive to the school to ensure our interests are kept in mind. We will be more than happy to pay any withheld moneys in full if we get reimbursed!
ReplyDeleteIn responce to the parent asking why the school in somerset were using 'Skiing Europe' when they were not on Somerset County Councils list of companies, as a parent of one of the children due to go on this skiing trip I contacted SCC and was informed that SE are on this list ( which only requires the company to fill in a form, no background checks are done as lack of manpower!!!) So please do not lay the blame with the school, It is SCC who need to review their procedures in regards of approving companies that schools can use. I can not thank the school and the staff enough for all their hard work in trying to resolve this situation. Lets hope their is KARMA where Mr Raynard is concerned!
ReplyDeleteFinally, we have heard rumours that Raynard has started another company 5 weeks ago, does anyone have any information regarding this?
The trading names of Christopher Paul Reynard and Iwona Reynard [nee Nowika] are
ReplyDeleteSki Europe
Active Learning and Leisure
Howglen Ltd
Making Fresh Tracks Ltd
Partners In Skiing Ltd
Skiing Europe Ltd
Skiing Enterprises
I found the meeting useful and informative and understood the reasons for the date it was held, as these were outlined to us. Communication lines are open, and all we need do is use them if we need more or walk in to school.
ReplyDeleteI see no reason to penalise all the students by withholding badly needed 1125 funds to develop the school properly.
Chris Reynards new company:
ReplyDeleteWESTWARD HOLIDAYS LTD
IDEHILL LODGE BALL LANE
FARWAY
COLYTON
DEVON
ENGLAND
EX24 6DL
Company No. 07388132
Status: Active
Date of Incorporation: 27/09/2010
We've just been told our School easter trip with SE to Switzerland has been cancelled due to grave concerns (basically it doesn't look like accomodation and/or coach has been paid or confirmed for the trip). The School has already organised an alternative at incredibly short notice (ironically, with reputable PGL who just happened to have acquired a former TO company of Mr Reynard in mid 90's !), so I think we are fortunate to have found out now and have that offer of not losing the money AND the trip.
ReplyDeleteHow the funds will be retrieved from SE I am not sure. I doubt AITO will be any use. Lawyers will have to show breach of contract.
IGI aka AMTrust confirm there is an insurance policy in force for bankruptcy of the sole trader Mr Christopher Reynard trading as SE. This is NOT a bond it is an insurance policy and the web site is incorrect.
ReplyDeleteDo not urge other parents to withold funds to the school. That is your choice alone. Do you honestly think that is going to make the school work any harder to get our money back or prosecute Reynard and co? I thought the meeting was worhwhile apart from having to listen to some ludicrous questions / suggestions from some parents. I have more faith in Reading school for cancelling the trip than I do in those schools who went ahead. They need to review their processes far more than our school does.
ReplyDeleteI know this doesn't help you but just to make you aware, there were two boys who had injuries prior to the Ski trip (my son had broken his collar bone in games). This morning we recieved an email from Reading School saying that the insurance company has paid up. Thanks
ReplyDeleteAnother school:
ReplyDeletehttp://www.shropshirestar.com/news/2011/03/28/meole-brace-school-trips-41000-hangs-in-the-balance/
Another school
ReplyDeleteThe correspondence with Reyanrd is very interesting
www.mountgrace.org.uk
Update on Meole Brace School:
ReplyDeletehttp://www.shropshirestar.com/education/2011/04/01/shrewsbury-schools-40000-loss-as-ski-trip-axed/
Beechwood Park, nr St Albans, Herts. 38 kids.
ReplyDeleteBBC update on schools affected, etc:
ReplyDeletehttp://www.bbc.co.uk/news/uk-england-dorset-12995853
The Purbeck School in Wareham, Dorset, said it was forced to pull out of Friday's trip to Switzerland because the bookings had not been confirmed.
ReplyDeleteFerndown Upper School in Dorset is also affected. Dorset County Council is offering legal advice
Please listen to BBC Radio 4 at 12 noon Friday 8th April
ReplyDeleteYou and Yours consumer programme.
Link to the (above) scheduled Radio 4 programme item on this:
ReplyDeletehttp://www.bbc.co.uk/programmes/b0100j8y
"no school should lose money" quote from Radio 4 interview
ReplyDeleteThe grim totaliser for money lost to Chris Reynard's skiing europe has passed £430,000 and growing. See page 26 at this link http://snowheads.com/ski-forum/viewtopic.php?t=74146
ReplyDeletewe paid a deposit for February 2012 before finding out.
ReplyDeletewell done boys you accounted well for the school
ReplyDeletehttp://www.bbc.co.uk/programmes/b0112gv5
ReplyDeletelisten again
http://www.dailymail.co.uk/news/article-1394363/School-ski-trip-boss-500k-fraud-probe-bothering-book-accommodation-transport-ski-hire.html
ReplyDeleteReynard is profiled.
I am dismayed at the antics of Reynard and SE.
ReplyDeleteI own and run a coach agency/brokerage and was approached by Reynard to oversee the whole of his transport operation.
My wife and I attended his home for a meeting in October 2010 with a view to a formal arrangement. I was shocked to discover that SE had so many trips that they had no agreements on in the form of travel. We were asked to source coaches at what I can only describe as paltry prices, with 60 day terms of business which were totally unacceptable.
We asked for a couple of days to think over the proposal in order to conduct credit checks etc and made the decision to reject the proposal which promised in the region of £500k revenue per annum.
As a relatively new business, Reynard probably thought he could take advantage of our ambition and I have no doubt, that he would have destroyed our business.
I feel for all families connected with the scenario created by Reynard and SE, you deserve better.
Congratulations on your shrewd business acumen Matt. Was Reynard a man with no cash as he reports or not?
ReplyDeletehttp://www.bbc.co.uk/iplayer/console/b0129426
ReplyDelete17 minutes in
You and yours follow up the story now AMTrust have pulled out of insuring Reynard
Update: Fraud investigation, Skiing Europe
ReplyDeleteIn March 2011 police began a fraud investigation after receiving an allegation about Skiing Europe, a travel company based in East Devon.
As part of this ongoing investigation Devon & Cornwall Police’s Economic Crime Unit has today, July 19 2011, executed a search warrant at a property near Colyton.
Searches of the premises have been conducted with the help of officers from the force’s High Tech Crime Unit and Trading Standards.
In addition to the searches officers arrested a 70 year old man from Colyton under the Fraud Act. He has been taken to Heavitree Road police station for questioning.
DC Martin Battershill said: “This is a complex investigation involving assistance from forces around the country as well as other agencies. We are working to ascertain whether criminal offences have been committed in the running of Skiing Europe.”
Radio 4 your and yours link - starts at time point 10.30 mins
ReplyDeletehttp://www.bbc.co.uk/iplayer/episode/b012lls1/You_and_Yours_eBay_Scam_and_Zumba/
The Police want to know if you are effected.
ReplyDeleteTelephone is 0845 2777 444 and the reference number to quote is JT/11/505
http://www.travelweekly.co.uk/Articles/2011/07/26/37756/aito-suspends-100-financial-protection-guarantee.html#comment-section
ReplyDeleteAre we ever going to see our money, or should we all go to small claims court, and claim from the school as they cancelled. Everytime we get an update, it comes across as though nothing is being done!!!!
ReplyDeleteAgree with above!
ReplyDeleteAnyone else still holding onto ski stuff from Snow Punk? I feel the least the school could have done was reimburse this relatively small cost.
I feel upset and angry about the whole affair. Not only have our children been cheated out of a ski holiday, it seems the school are suggesting we will never get our money back, and as long as we never get our money back, another school ski trip will never happen for us or any other boys. So it seems that the shadow of the ski trip will continue to affect present and future pupils, and we are expected to accept it. I don't understand and feel disappointed with the school.
ReplyDeleteI have just viewed an article.... on 7 Dec 2011 Amer Sports went to court to force Mr Reynaard into bankruptcy, which means we will never see our money. On the other hand I/WE never had a contract with Mr Reynaard, we had it with Reading School. Therefore, Reading School should pay us the monies due, and they will have to foot the bill for the money lost. Does anyone know where we stand legally?
ReplyDeleteUPDATE 21/1/2012
ReplyDeleteMan bailed in skiing trip fraud probe
By Plymouth Herald | Saturday, January 21, 2012, 05:30
.
A 70-YEAR-old man arrested on suspicion of fraud after 120 school pupils had their skiing trip cancelled has been rebailed by police.
An investigation was launched into East Devon-based Skiing Europe, a travel company run by Chris Reynard, in March after allegations over a number of trips involving schools across the country.
The man was arrested in July last year after a police teams carried out searches at a property near Colyton.
He was due to answer police bail today but has been rebailed until July 19.
Problems first arose in February last year when a trip for students from Tavistock College was cancelled at the 11th hour over concerns about hotel accommodation.
A further 10 schools in London, Berkshire, Kent, Surrey, Essex and Hertfordshire are thought to have followed suit, voicing similar concerns, leaving hundreds of pupils disappointed.
The inquiry is being carried out by Devon and Cornwall Police's economic crime unit.
Skiing Europe's website remains offline
share the disappointment with the lack of progress made by the School and we have been advised to make a claim against the School through the small claims court using the on-line service. Any others considering a similar action?
ReplyDeleteYes, we have already started the process. It is the only way to go.
DeletePlease could someone let me know if the recollect whether Chris Reynard attended the school meeting where Snow Punk exhibited their clothing.
ReplyDeleteIt's now a year since the ski trip was cancelled and I am so, so disappointed with the school. It would be so much better if they made an effort to reimburse us however hard that is for them. At least then, I would respect them despite the mistakes they made in the whole ghastly affair - it seems that Mr Weeds and the Governors don't care about the money we lost, or indeed their credibility with parents.
ReplyDeletehttp://snowheads.com/ski-forum/viewtopic.php?t=74146&highlight=reynard&start=1920 take a look at the snowheads forum and see there is information on there about Chris Reynard setting up a new firm!
ReplyDeleteemail from Devon & Cornwall Police Economic Crime Unit stating that Reynard is not going to be pursued by them in relation to fraud charges ;
ReplyDeleteFurther to our correspondence about Chris Reynard, I wanted to update you as to the outcome of our investigation into the collapse of Skiing Europe. After arresting and interviewing Reynard, detailed investigation and examination of seized material and interviewing numerous interested parties, we have reached the view that there is insufficient evidence of criminality to move the case to a successful prosecution. The final decision was taken by our Detective Inspector. Reynard has undoubtedly conducted his business in a reprehensible way but there is also much evidence that would undermine any attempt to prosecute him as a criminal. The case remains essentially civil in nature.
The on-going police investigation has frustrated attempts to secure civil redress. The civil Judge at Exeter County Court is fully aware of the police investigation and we hope that Reynard will soon be made bankrupt and/or subject of further judgements once the criminal block is lifted.
The police decision is unlikely to have much bearing on the likelihood of victims of the collapse securing proper compensation. Assuming that the insurance position remains unchanged and that Reynard is made bankrupt, ultimate recovery for creditors will be dictated by available assets (as it would with criminal compensation); we predict that assets will be minimal after secured creditors i.e. mortgage & bank recover their money.
The value of Reynard’s house & golf course remained important to the case in terms of his decision making and liabilities as a sole trader, but it now appears the asset may be of considerably less value than Reynard and others have assumed.
This decision is disappointing in many respects, but we cannot commit further resources to a case in which it is reasonably foreseeable that the accused might ultimately not be charged or be acquitted.
I would like to thank you very much for your time and support for the case and wish you well with your future activities.
http://www.ski-link-ltd.co.uk/index.html that is a familiar address
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